Customers may request a return or exchange within 90 days of receiving the merchandise. Refunds will be made through the channel you used to make the payment.
Please note: Items marked "Final Sale" cannot be returned/exchanged.

Specials and promotional items are excluded and are still subject to our regular return/exchange policy.

Cancellation

We accept cancellations before the product is processed. If you cancel your order before processing, you will receive a full refund.

If the product has already been shipped, unfortunately we are unable to cancel the order.

Return/Exchange Conditions

• All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
• All items must be returned with their original boxes.
• All items must be returned in one package.
• Return/Exchange shipments must be made using the same service as the original delivery.
• We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
• Customised items cannot be returned.
• The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
• Naturally any faulty items can be returned.

We reserve the right not to accept any returns/exchanges if the product shows signs of wear or has been used or altered from its original condition.

If we offer to reject your refund/exchange, we will notify you; you can choose to have the product shipped back to you at your own expense.

How do I return an item or an entire order?

Step 1: Please contact our customer service team with the following information to start the return process:

Order number
Proof of purchase
Video or photo of the defective product
Step 2: Return the receipt along with the item in the original packaging.

Step 3: Hand the package to the courier and close the package securely after the courier has inspected the return.

Refunds

Refunds for returns will be refunded to your original payment method. Return shipping costs are borne by Jining laster.

Once your package arrives with us, please allow 8-15 business days (depending on peak times) to process your return. If your return does not meet the listed conditions, we will return the package at your expense. Once the return is accepted, we will issue a refund and send you a confirmation email.

Email: 2332849461@qq.com

Helpline: +86 18075324683

We strive to respond to your questions within 24 hours

Monday to Friday: 9:00 AM - 6:00 PM UTC-5

Now available in English.